Friday, November 8, 2013

Facebook Pages Not Loading for Administrators - November 8, 2013

As of 9:45am Central Time on November 8, 2013, we began experiencing a major outage of all 30 pages that we are administrators for. One minute they were working fine, and then suddenly, they wouldn't load into the browser.

We currently have access to our admin panel, activity logs and page settings, but can not get the Timeline to load, nor can we update our pages with any content.

Internet service providers do not seem to play a role in the problem because our administrators use different providers to access the pages on Facebook. Here is a screenshot of what the page looks like when an administrator tries to load access it: 

We have sent a request to our Facebook representative and will let everyone know what the reply is and meanwhile will continue to update this article as we get information.

UPDATE 10:45am November 8, 2013 - 

We have been successful in accessing our admin pages again after one hour of trying. Nothing yet has been issued from Facebook, but we'll update as soon as we know.

Monday, October 21, 2013

10/21/13 - The Day that Facebook BROKE DOWN - Trouble with Groups, Commenting, and Posting on Facebook.

Today will go down in the history books as the day that Facebook broke down. The problems seemed to be coming from the computer at first, but the more we dig, the more we are discovering that this is a wide-spread Facebook issue.

The problems as we see it:

Facebook Groups - users are unable to upload any media nor can they post messages. Admins are unable to add or remove group members nor can they pin or unpin posts from the top of the group.

Commenting - users are unable to post comments to their friends posts. The error looks something like this: 

"Likes" not working - error messages also occur when you are trying to like another person's comment.

Posting - users are getting error messages when trying to post status updates. This blog reports that several people are experiencing this message when trying to post an update, but this problem seems to be more sporadic.

How wide-spread is it?

We have several friends all over the country and the world as a matter of fact and all of them are reporting some kind of trouble, although not all of their troubles are the same. This site also indicates that users from all over the world are experiencing issues as well.

What is Facebook doing about it?

So far Facebook has not published anything online about this event. We're curious to see what the issue really is because it isn't just in the United States. Users in Hong Kong are even experiencing these issues.

We tried to file an error report on Facebook's support site and received this error message:

Updates will continue as we learn more.

Update#2:  At 9:44am CST, I attempted to comment on a friend's post that she made on my timeline. It seems the issues will continue to be sporadic.

Update: Looks like most major news outlets have picked up on the outage. They are reporting that things are getting back to normal although posting will be sporadic. Comment below and let us know how things are going for you.

Also, you might want to tune into Facebook's News Room for any updates straight from Facebook (although it seems that they have their hands full and can't get to an announcement just yet).

Sunday, April 28, 2013

Facebook Storage Failure Error runs rampant across multiple browsers- April 28, 2013

Facebook Storage Failure occurs when you try to upload a picture to Facebook.

Today our team noticed a wide-spread issue between several of our managed Facebook pages. We kept receiving the Storage Failure upload error when trying to update the pages' timeline with a photo.

While trying multiple times on Firefox, Chrome and Explorer, we noticed the problem existed on all of these browsers, yet remained intermittent.

Firefox seems to have a better success rate after multiple tries.

Upon researching Facebook's known issues, we found several cases where this has come up, but not as of 2013, so something must have changed overnight. We'll continue to monitor the current Facebook blog.

During our research, we came across several recent mentions from users who were experiencing this same issue as of today, April 28, 2013.

Should you encounter this issue, you may wish to try several times to get the photo to upload and you may also wish to report the issue to Facebook: